1. General Information

Welcome to Trailkitpro. These Terms & Conditions govern the use of www.trailkitpro.com and all purchases made through our website.

Trailkitpro offers outdoor equipment and related products to customers across Europe. By placing an order, you agree to these Terms & Conditions.

Business Information

Website: www.trailkitpro.com

Company ACN: 677 614 256, ABN: 96677614256

Registered Name: RETAIL ASCA PTY LTD

Address: Unit 2, 54 Baker Street, CARLINGFORD NSW 2118

Phone: +61 422 112307

Email: stash@trailkitpro.com

These terms are governed by applicable Australian consumer legislation and relevant consumer protection laws in the countries where our products are sold. Nothing in these terms limits any mandatory consumer rights that apply to your purchase.

  1. Orders and Payments

All purchases made through our website are treated as individual, one-time transactions. No recurring payments or automatic subscriptions are established through an order.

Customers are responsible for providing accurate contact, billing and delivery information when placing an order. Trailkitpro reserves the right to contact customers to verify order details or clarify delivery information where necessary.

An order confirmation will be sent to the email address provided at checkout. Orders are subject to acceptance and product availability.

Prices and applicable delivery charges will be displayed before the order is completed. Any applicable taxes, customs duties or import charges will be presented or handled in accordance with the requirements applicable to the destination.

  1. Shipping and Delivery

Orders are dispatched from Australia. We work with established international carriers, including DHL, FedEx and UPS Priority services, to arrange deliveries to European destinations.

Our standard fulfilment and delivery estimates are:

Order Processing: 1–3 business days.

Estimated Delivery: 5–9 business days after dispatch.

Delivery estimates may vary depending on the destination, customs procedures and carrier operations.

Customers will receive automatic tracking notifications at key stages of the delivery process, including order dispatch, arrival at logistics facilities and local delivery updates. Notifications will be sent to the email address supplied when placing the order.

If an order exceeds the standard delivery timeframe, customers may contact us at stash@trailkitpro.com. We will investigate the shipment with the relevant carrier and review the circumstances before arranging an appropriate resolution, which may include a replacement shipment or a full refund.

Delivery Risk and Responsibility

Responsibility for loss or damage during transit remains with Trailkitpro until the goods are physically received by the customer or a third party nominated by the customer, other than the carrier.

The handover of goods to a carrier does not transfer the risk of loss or damage to the customer.

  1. Right of Withdrawal and Returns

In accordance with applicable European consumer protection legislation, customers purchasing online generally have the right to withdraw from their purchase within 14 days without providing a reason.

The withdrawal period begins on the day the customer, or a nominated recipient other than the carrier, physically receives the goods.

To exercise this right, customers must notify us by email at stash@trailkitpro.com within the 14-day period, clearly stating their intention to withdraw from the purchase.

Following notification:

Customers must return the goods within 14 days of informing us of their withdrawal.

Returned goods should be in their original condition, allowing for reasonable handling necessary to inspect their nature and characteristics.

Unless otherwise agreed or required by applicable law, customers are responsible for the direct cost of return postage.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.

Refunds will include the applicable purchase price and standard delivery charges, subject to the statutory rules concerning additional delivery costs. Refunds will be processed using the original payment method, normally within 14 days of receiving the withdrawal notification. Where permitted by law, reimbursement may be withheld until the goods are returned or evidence of return shipment is provided, whichever occurs first.

Certain statutory exceptions to the right of withdrawal may apply under applicable law.

  1. Damaged, Defective or Incorrect Goods

If a customer receives an item that is damaged, defective or different from the item ordered, they should contact our customer service team at stash@trailkitpro.com.

To help us assess the matter, customers should provide:

Their order number.

A brief description of the issue.

Clear photographs showing the affected item or damage.

For qualifying cases, Trailkitpro may arrange a full refund or replacement without requiring the customer to return the damaged item. Photographic evidence may be used to assess the request.

Where further assessment is necessary, we will communicate the next steps by email.

These arrangements do not restrict any statutory remedies available to customers under applicable consumer legislation, including rights relating to faulty goods, replacement, repair, price reduction or refunds.

  1. Customer Responsibilities

Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.

If an incorrect address or incomplete delivery information results in delivery difficulties, customers should contact us promptly so that we can review the available options.

Customers should also monitor their order notifications and contact our support team if they identify any discrepancies concerning their purchase.

  1. Limitation of Liability

Trailkitpro will fulfil its obligations in accordance with applicable consumer protection legislation.

Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law.

To the extent permitted by applicable law, Trailkitpro shall not be liable for indirect losses that are not reasonably foreseeable at the time the order is accepted.

This section does not affect customers’ statutory rights or remedies concerning defective, damaged, missing or incorrectly supplied goods.

  1. Governing Law and Contact Information

These Terms & Conditions are governed by the laws of Australia, subject to mandatory consumer protection provisions applicable in the customer’s country of residence.

Where local consumer legislation provides customers with additional or non-excludable rights, those provisions shall continue to apply.