Welcome to Trailkitpro. Below you will find information about ordering, payment methods, delivery, returns, refunds and customer support. We aim to provide clear information so that customers can make informed purchasing decisions.

  1. What products does Trailkitpro offer?

Trailkitpro offers a selection of outdoor products and accessories for customers who enjoy outdoor activities, camping and spending time in nature.

Our product pages provide relevant descriptions, images and product details to help customers understand the items before placing an order.

  1. Where does Trailkitpro operate from?

Trailkitpro operates from Australia and serves customers across Europe.

Orders are dispatched from Australia and delivered to the delivery address provided by the customer during checkout.

Business contact details:

Company ACN: 677 614 256, ABN: 96677614256

Registered Name: RETAIL ASCA PTY LTD

Address: Unit 2, 54 Baker Street, CARLINGFORD NSW 2118

Phone: +61 422 112307

Email: stash@trailkitpro.com

  1. What payment methods do you accept?

We accept the following payment methods for eligible purchases:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported electronic payment methods available at checkout.

The payment options displayed during checkout depend on the customer’s location, device and payment method availability.

All purchases are processed as one-time payments. Customers are not required to register for a separate payment account to complete a card payment.

The total amount payable, including any applicable delivery charges and taxes, will be displayed before the order is submitted.

  1. When will my payment be charged?

Payment is collected when you complete your order at checkout.

Once the payment has been successfully processed, an order confirmation will be sent to the email address provided during checkout.

If a payment is declined or remains incomplete, the order may not proceed to fulfilment. Customers can review their payment details and try another available payment method.

  1. Where are orders dispatched from?

All Trailkitpro orders are dispatched from Australia.

We work with established international delivery carriers, including DHL, FedEx and UPS Priority services, depending on the destination and delivery arrangements.

The available carrier and delivery service may vary according to the destination country, parcel characteristics and shipping arrangements.

  1. How long does delivery take?

Our standard fulfilment and delivery estimates are:

Order processing and dispatch: 1–3 business days.

Estimated delivery: 5–9 business days after dispatch.

Delivery estimates are calculated separately from the order processing period.

Customers should allow for additional time where customs clearance, public holidays, severe weather or carrier operational delays affect transportation.

  1. Will I receive tracking information?

Yes. Tracking information is sent automatically to the email address supplied when placing the order.

Customers may receive tracking notifications at important stages of the delivery process, including:

Order dispatch.

Arrival at carrier sorting or transit facilities.

International transportation updates.

Arrival at the destination country.

Local delivery processing.

Final delivery updates.

Customers can use the tracking information provided in these emails to follow the progress of their orders.

Please check your spam or junk folder if a tracking notification does not appear in your inbox.

  1. What happens if my order takes longer than expected?

If your order exceeds the estimated standard delivery period, please contact our customer service team at stash@trailkitpro.com.

Please include your order number and any available tracking information.

We will contact the relevant delivery carrier to investigate the shipment and review its latest transportation status.

Following the investigation, we will arrange an appropriate resolution in accordance with the circumstances and applicable consumer protection laws. This may include a replacement shipment or a full refund where the circumstances justify such a remedy.

Where an order has not been delivered, customers retain their applicable statutory rights.

  1. Do I have the right to return an order if I change my mind?

Yes. Customers purchasing online for delivery within the European Union generally have a statutory 14-day Right of Withdrawal.

You may withdraw from your purchase without providing a reason within 14 days from the day on which you, or a person nominated by you (other than the carrier), take physical possession of the goods.