1. Introduction

Trailkitpro respects the privacy of visitors and customers using www.trailkitpro.com. This Privacy Policy explains how we collect, use, store and protect personal information when you browse our website, place orders or contact us.

Trailkitpro is operated by RETAIL ASCA PTY LTD, an Australian registered company serving customers across Europe.

Company Information:

Registered Name: RETAIL ASCA PTY LTD

Company ACN: 677 614 256, ABN: 96677614256

Registered Address: Unit 2, 54 Baker Street, CARLINGFORD NSW 2118, Australia

Email: stash@trailkitpro.com

Phone: +61 422 112307

We handle personal information in accordance with applicable Australian privacy laws, the GDPR and other relevant data protection regulations.

  1. Information We Collect and How We Use It

Depending on your interaction with our website, we may collect:

Personal details, including name, email address, phone number and billing or delivery address.

Order information, including purchased products, order numbers and transaction records.

Payment-related information, including payment status and transaction references.

Technical information, such as IP address, browser type, device information and website usage data.

Customer communications, including enquiries and after-sales correspondence.

We use this information to process orders and payments, arrange packing and delivery, provide order updates, handle returns and refunds, respond to enquiries, maintain website operations and meet legal obligations.

We collect only information reasonably necessary for these purposes.

  1. Payment Processing

We use Stripe as our third-party payment processor to handle online payments.

When customers make a purchase, relevant payment information may be transmitted to Stripe for payment authorisation and transaction processing. Accepted payment methods may include Visa, Mastercard, American Express and other payment options displayed at checkout.

Customers do not need to create or log in to a Stripe account to complete a standard card payment.

Complete card numbers and CVV security codes are not stored on our website systems. Stripe processes payment information under its own privacy policy and applicable security requirements.

  1. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, shopping cart operations, customer preferences, traffic analysis and, where applicable, marketing activities.

Non-essential cookies will only be activated after obtaining the required consent under applicable privacy regulations.

You may manage or withdraw your cookie preferences through our website’s cookie settings. Disabling certain cookies may affect website functionality.

  1. Information Sharing and International Transfers

We may share relevant personal information with trusted third-party service providers when necessary to operate our business, including:

Stripe for payment processing.

Delivery and logistics providers for order fulfilment.

Website hosting and technical service providers.

Professional advisers and government authorities where legally required.

We do not sell customers’ personal information to third parties.

As RETAIL ASCA PTY LTD operates from Australia and serves European customers, personal information may be processed in Australia, Europe, the United Kingdom or other locations where our service providers operate.

Where international transfers are subject to GDPR or UK data protection requirements, appropriate legal safeguards will be applied.

  1. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer service, maintain business records and comply with legal obligations.

Order, payment and accounting records are generally retained for at least five (5) years where required by Australian record-keeping regulations. Longer periods may apply where European or other applicable laws require them.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

When information is no longer required and no legal retention obligation applies, we take reasonable steps to delete or securely dispose of it.

  1. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information.

Correct inaccurate or incomplete information.

Request deletion of personal information where legally permitted.

Restrict or object to certain processing activities.

Request data portability where applicable.

Withdraw consent for consent-based processing.

Opt out of direct marketing communications.

Submit a complaint to the relevant data protection authority.

To submit a privacy request, please contact us at stash@trailkitpro.com. We may request identity verification before processing your request.

  1. Marketing, Children’s Privacy and Third-Party Websites

We may send promotional emails where permitted by applicable law and with the required consent. You may unsubscribe at any time using the link provided in our marketing emails.

Our website is not directed towards children under 16, and we do not knowingly collect personal information from children under this age without an appropriate legal basis or required authorisation.

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we encourage customers to review those policies before providing personal information.