1. Shipping Destinations

Trailkitpro currently provides shipping services to customers across Europe. Orders are dispatched from Australia and delivered to the shipping address provided by the customer during checkout.

Customers are responsible for providing complete and accurate delivery details, including the recipient’s name, street address, postal code, city and contact information.

  1. Order Processing and Dispatch

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been confirmed.

Once an order has been dispatched, customers will receive a shipping confirmation email containing the relevant tracking information.

Business days exclude weekends and public holidays in the relevant processing location.

  1. Shipping Methods and Delivery Estimates

Trailkitpro works with established international carriers, including DHL, FedEx and UPS Priority services, to arrange the transportation of orders.

The estimated delivery timeframe is 5–9 business days from dispatch.

Delivery estimates are calculated separately from order processing time. The total time from order placement to delivery therefore includes both processing and transit periods.

Actual delivery times may vary depending on the destination, carrier arrangements, customs procedures and local delivery schedules.

  1. Tracking and Delivery Updates

Customers will receive tracking notifications by email at the address provided when placing their order.

Updates may be issued at key stages of the delivery process, including:

Order dispatch and initial carrier acceptance.

Arrival at relevant carrier facilities.

Transit and destination processing.

Arrival with the local delivery carrier.

Final delivery status.

Customers are encouraged to use the tracking reference provided in their shipping confirmation email to follow the progress of their orders.

  1. Delayed, Missing or Undelivered Orders

If an order exceeds the estimated standard delivery timeframe, customers may contact Trailkitpro at stash@trailkitpro.com.

We will review the order details and contact the relevant carrier to investigate the shipment status.

Following the investigation, Trailkitpro will assess the circumstances and determine an appropriate resolution, which may include arranging a replacement shipment or issuing a full refund, where applicable.

Where an order is confirmed as lost or undelivered, the matter will be handled in accordance with applicable consumer protection requirements.

Nothing in this policy limits any statutory rights available to customers under the Australian Consumer Law or applicable European consumer protection legislation.

  1. Delivery Address and Failed Delivery

Customers should check their delivery information carefully before submitting an order.

If a parcel cannot be delivered because of an incorrect or incomplete address supplied by the customer, or because the recipient is unavailable to accept delivery, the carrier may arrange another delivery attempt or hold the parcel for collection.

Where additional delivery charges arise from circumstances attributable to the customer, these charges may be assessed on a case-by-case basis, subject to applicable consumer law.

If a parcel is returned to us, customers may contact our support team to discuss the available arrangements.

  1. Customs Duties and Import Charges

Trailkitpro operates on a Delivered Duty Paid (DDP) basis for applicable European destinations.

All applicable import duties, customs charges and import VAT are arranged and paid by Trailkitpro as part of the shipping process. Customers will not be required to pay additional import duties or customs taxes upon delivery of their orders.

We coordinate the necessary customs arrangements to facilitate the delivery of shipments to the customer’s designated address in accordance with applicable customs and tax regulations

  1. Contact Information

For shipping enquiries, tracking assistance or delivery-related matters, please contact:

Company ACN: 677 614 256, ABN: 96677614256

Registered Name: RETAIL ASCA PTY LTD

Address: Unit 2, 54 Baker Street, CARLINGFORD NSW 2118

Phone: +61 422 112307

Email: stash@trailkitpro.com

Our customer service team will review enquiries and respond within a reasonable timeframe.